Frequently Asked Questions

Where is my Jayco vehicle identification number and what does it look like?

The Jayco, Inc. vehicle identification number (VIN) is 17 digits long and for towable products is located on the lower side of the “road side” sidewall. Motorized products have the VIN decal located on driver’s door jamb. The VIN is also usually indicated on sales paperwork you received from your selling dealer. The Jayco VIN begins with the digits: “1UJ…”

Does Jayco build customized RVs?

Our recreation vehicles are made on an assembly line and to maximize quality, timeliness and cost effectiveness, no customizing is done. Models are made according to the floorplans and options listed on our website.

How can I obtain Jayco parts?

Parts for Jayco recreation vehicles are distributed exclusively by authorized Jayco dealers. Always have the vehicle identification number when you call your dealer for parts. The dealer cannot order parts without that number.

I recently purchased a used Jayco recreation vehicle. Where can I obtain an owner's manual?

Your Jayco dealer has access to a Jayco dealer-only website, and is able to download and e-mail or print the correct manual for you.

Can you help me determine the towing capacity of my tow vehicle?

To determine the towing capacity of your tow vehicle, you will need to refer to your tow vehicle's owner's manual. Give us a call with other towing questions.

Does Jayco have a roadside assistance plan?

Yes, all Jayco recreation vehicles now come with one free year of Customer First roadside assistance provided by Coach-Net, the largest RV emergency road service in the country. The Jayco exclusive 24-hour Customer First assistance benefits include:

  • Emergency roadside assistance

  • 24-hour toll-free emergency message service

  • Free dispatch of on-site mechanical service 

  • Free tire changes

  • Free lockout services

  • Free custom trip routing and full color map service

  • And many other services

I am going to buy (or sell) a recreation vehicle. Can you give me a value?

We suggest that you contact us through our website www.rugbyhomesandrvcenter.com or by telephone at 1-888-771-5878 for information on the value of recreation vehicles.

What kind of warranty does Jayco offer?

Jayco builds their RVs to handle every adventure, then they back their products with an industry-leading 2-year limited warranty. You won't find a better warranty in the business because the only strings they attach are those that deliver the ultimate in reliability. That's the Jayco difference! So go explore. Jayco has the warranty that will follow you anywhere. Go ahead and compare the Jayco warranty with other manufacturers' warranties. YOU'LL FIND IT'S THE BEST IN THE BUSINESS!


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